Cancellation, refund and delivery policy

Delivery

Yusrzawaj sells a digital service. Unlocks are added to your account as soon as your payment is confirmed, usually within seconds. Nothing is shipped, so there are no shipping charges or delivery times.

Cancellation

You can leave the payment window at any time before paying and you will not be charged. Once a payment succeeds the unlocks are delivered immediately, so the order cannot be cancelled afterwards, but it can be refunded under the rules below.

Refunds

Unused pack: if none of the unlocks in a pack have been used, you can ask for a full refund within 7 days of purchase.

Used unlocks: an unlock reveals contact details immediately, so unlocks that have been used are not refundable, except where Indian consumer law requires otherwise.

Extra biodata fee: refundable only if the extra profile was not saved.

Failed or duplicate payments

If money was debited but the unlocks were not added, the amount is usually reversed automatically by your bank or Razorpay within 5 to 7 working days. If it is not, or you were charged twice, write to us with the payment ID and we will add the unlocks or refund the extra amount.

How to request a refund

Email support@yusrzawaj.com with your registered mobile number, the payment ID (starts with pay_) and the reason. We reply within 2 working days.

Approved refunds go back to the original payment method within 5 to 7 working days, depending on your bank.